Digitization in the Insurance World

For two years now, we have been living in a complicated situation, with fragile balances of both a social and economic nature, due to the continuation of the pandemic, which in every country has once again become a major concern due to the staggering increase in cases caused by the new variants of Covid-19.

In the storm caused by the virus, it is complicated to focus on any positive aspects, but as the culture of innovation has always taught, it is precisely in these moments that one must learn from situations and try to benefit from them.

The impact of the pandemic on insurance

An analysis conducted by Ania ( the National Association for Insurance Companies) earlier this year shows how a very small fraction, among 52 member companies, rated the impact of the pandemic as severely negative on their business: it is clear from the study that the greatest negative effects affected small- to medium-sized companies, as opposed to medium- to large-sized ones, for which it was easier to deal with the issues and deploy crisis defense forces, having larger budgets and resources.

The digital revolution of the past two years

Until a few years ago, Italian companies believed that digitization consisted of simply opening a website, mainly understood as a copy of paper brochures to be transposed to the Internet. In recent years it has become clear how, instead, digital technology could totally impact the type of services offered, also involving the insurance sector, and imposing a radical restyling of business culture, processes, and customer relations.

The new relationship with policyholders

An example of the convenience for customers to be able to have all the information regarding insurance coverage, available at all times, is the policy that non-EU students must attach to their Visa application at the Embassy and that, once they arrive in Italy, they can use for the issuance of the Residence permit.

The possibility of viewing the policy conditions directly from home and proceeding to purchase it online, while still in the country of origin, represents a way of already being close to the student, despite the miles of distance, which can help him, even psychologically, to the profound change he will face after a short time, moving to a new country with a culture, traditions, and bureaucracy totally different from those to which he is accustomed.

If you would like more information on how to take out insurance coverage for foreign nationals, please do not hesitate to contact us!

Meta description: The pandemic has accelerated the digitalization process of Italian companies, with the insurance world paying special attention to this new frontier.

For two years now, we have been living in a complicated situation, with fragile balances of both a social and economic nature, due to the continuation of the pandemic, which in every country has once again become a major concern due to the staggering increase in cases caused by the new variants of Covid-19.

In the storm caused by the virus, it is complicated to focus on any positive aspects, but as the culture of innovation has always taught, it is precisely in these moments that one must learn from situations and try to benefit from them.

The impact of the pandemic on insurance

An analysis conducted by Ania ( the National Association for Insurance Companies) earlier this year shows how a very small fraction, among 52 member companies, rated the impact of the pandemic as severely negative on their business: it is clear from the study that the greatest negative effects affected small- to medium-sized companies, as opposed to medium- to large-sized ones, for which it was easier to deal with the issues and deploy crisis defense forces, having larger budgets and resources.

The digital revolution of the past two years

Until a few years ago, Italian companies believed that digitization consisted of simply opening a website, mainly understood as a copy of paper brochures to be transposed to the Internet. In recent years it has become clear how, instead, digital technology could totally impact the type of services offered, also involving the insurance sector, and imposing a radical restyling of business culture, processes, and customer relations.

The new relationship with policyholders

An example of the convenience for customers to be able to have all the information regarding insurance coverage, available at all times, is the policy that non-EU students must attach to their Visa application at the Embassy and that, once they arrive in Italy, they can use for the issuance of the Residence permit.

The possibility of viewing the policy conditions directly from home and proceeding to purchase it online, while still in the country of origin, represents a way of already being close to the student, despite the miles of distance, which can help him, even psychologically, to the profound change he will face after a short time, moving to a new country with a culture, traditions, and bureaucracy totally different from those to which he is accustomed.

If you would like more information on how to take out insurance coverage for foreign nationals, please do not hesitate to contact us!