Are you a Welcome Association Italy member and have you been denied entry by the competent authorities?

When can I request reimbursement?

If, upon presentation of the documents requesting entry or stay in Italy, the foreign citizen has been denied entry or stay by the Authorities; the Insured Party will have the right to obtain a refund of the premium paid, upon presentation of the documentation certifying the denial.

How can I request reimbursement?

The Insured Party must write to the e-mail address:

sending a copy of:

  • reason for requesting a refund;
  • documentation certifying the denial;
  • IBAN code of the insured Party.

Would you like to request reimbursement?